Returns

You may return an unused item within 30 days of delivery for a refund. The item must be in its original condition, with tags attached and in the original dust bag where one was supplied. We do not accept returns of items that have been used, washed or altered.

To start a return, email support@daymark-supply.com with your order number. We will send a return label. Return shipping is free for defective items. For a change of mind, the cost of return shipping is deducted from the refund.

Refunds are issued to the original payment method within 5 business days of the returned item arriving at our warehouse. We will email you when the refund is processed.

If an item arrives damaged, send us a photo within 7 days of delivery. We will replace the item or refund it. We do not require you to return a damaged item in most cases.

Exchanges are handled as a return plus a new order. This is faster than a traditional exchange and gives you the ability to choose a different color or size.

Repairs are handled separately from returns. See the care and repair page for details. A repair does not require the original packaging.

Items bought from a third-party retailer must be returned to that retailer. We can only accept returns of items bought directly from daymark-supply.com.

If you have a question about whether an item is eligible for return, email us before sending it. We would rather answer the question than refuse the parcel.